Upon placing your order you will receive a confirmation email with the estimated order lead time. Once your order has been set up for shipment you will receive a shipment notification email that will contain the carrier tracking information with an ETA for delivery. The carrier will reach out to schedule delivery via phone or email, with the exception of small parcel carriers such as UPS. If you have not received our emails you you may need to check your spam or promotions folder.

You can also log into your account* and view the "orders" page to check your order status.

If your delivery date has passed and you have not received your order; you can log into your account and you will find a tracking message with all the contact information for the freight company, this is also emailed to you as soon as your shipment is released.  To further inquire about a shipment you can reach out to the freight company and request a status update.

Upon placing an order with us you should have received 2 emails.  One will be your login information and the other your order invoice. Ensure to check your spam, junk, or promotion folders as sometimes they may appear there. Please also make sure to add us to the safe sender's list to receive our future updates.Our system provides updates on your order as it moves along our production and logistics chain.

Once you receive your shipment notification email you will be able to track your shipment. When your order reaches the local delivery station, the shipping company will call the number on your order to schedule delivery.

You can reach out to us via email at cs@sofa2.com. We will get back to you within 24-48 hours.