If I am not satisfied with my sofa, can I return or exchange it?
No, at sofa2, we take great pride in offering high-quality custom sofas that are handmade to order. As each sofa is tailored to your individual specifications, we are unable to accept returns or exchanges unless there is a quality issue. Please carefully review your order details, including dimensions, materials, and color, before submitting your order.
If you receive a sofa that has a quality issue, please get in touch with us within 14 days of receipt of your order and provide us with photo evidence of the issue. We will work with you to resolve the issue as quickly as possible and offer a replacement or refund once we have assessed and confirmed the issue. Unfortunately, we cannot accept returns or exchanges due to a change of mind, incorrect measurements or color choices, or other reasons unrelated to the quality of the product.
We appreciate your interest in our custom-made sofas and understand the importance of having beautiful and functional furniture in your home. As each of our sofas is handmade with attention to detail, we are unable to accept returns or exchanges for reasons other than quality issues. If you have any questions or concerns about our return policy, please feel free to contact us directly. You can reach out to us via email at email@example.com. We will get back to you within 24-48 hours. Thank you for choosing sofa2 and we look forward to serving you.